1-Year Window: We understand that sometimes you may encounter issues with your purchases. To provide you with peace of mind, we offer a 1-year return window from the date you receive your order. Whether you're looking to return a misprinted, damaged, or defective item or you simply want to make a return, we've got you covered.
Defective or Incorrect Items: If you receive merchandise that is incorrect, missing, or defective, please reach out to our customer service team at [email protected]. Provide your order number, photographs of the item(s) in question, and any other relevant information. We will promptly work to resolve your case and ensure your satisfaction.
Changing or Cancelling an Order: Due to our commitment to processing orders quickly, you can request changes or cancellations within 12 hours of placing your order. Any requests received after this timeframe will be denied. Should you wish to make changes or return your order, you can do so within our 30-day return window.
Returns for Any Reason: We understand that there may be times when you want to return a product for reasons other than defects or incorrect items. Regardless of your reason, if you decide to make a return, please contact us at [email protected]. We are here to assist you with the process.
Refunds: All refunds will be credited to your original form of payment. If you used a credit or debit card, the refund will be processed within 7-10 business days after we receive the returned item or your cancellation request. For specific inquiries about the timing of the refund posting to your account, we recommend reaching out to your card-issuing bank.
EU cooling period: Under EU law, consumers have a 14-day cooling-off period to cancel their purchase of goods or services purchased online or over the phone. This period begins on the day you receive the goods or services. To cancel your purchase, you must contact us within 14 days of receiving the goods or services and provide us with a written cancellation notice. You must then return the goods to us within 14 days of cancelling your purchase. We will then refund you the full cost of the goods, including any shipping costs.
Order Processing and Shipping: We process orders between Monday and Friday. Your order will typically be processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends. During holidays and sale seasons, please allow for extra time for order processing.
Delivery Times: Due to high demand, orders may take between 2-4 weeks to arrive. If you don't receive your order within 30 days after it has been shipped, you are eligible for a full refund.
Customs and Taxes: The prices displayed on our site are tax-free/generated on purchase in US Dollars. Import taxes, duties, and related customs fees may be charged by your local customs office upon the arrival of your order at its final destination. These charges are your responsibility and will not be covered by us. We are not responsible for any delays caused by the customs department in your country.
We are committed to providing you with high-quality products and excellent customer service. If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer service team at [email protected]. Your satisfaction is our priority.